Your support engine for happier customers.
Your AI Support Exec prioritises requests, drafts replies and resolves customer queries with no human intervention. You get steady support activity each week and clear visibility on what's being handled.
A quick sense-check to see if this fits your business. No pitch.
"First response times dropped by over 60% and we avoided hiring another support rep."
James R, Operations Director, 60-person ecommerce brand
Sam, your AI Support Employee
Drives support every week so customers get fast, consistent responses.
Works with:
Live in days
How Your AI Team Member Operates
Triage & Prioritisation
Reviews new requests, categorises them, and routes them to the right place.
Response Drafting
Drafts replies aligned to your policies, past answers, and preferred tone.
Escalations & Handover
Flags urgent or sensitive cases and captures context so escalations are seamless.
Reporting
Live dashboard and a simple weekly summary of volume, themes, and what's being resolved.
Guardrails & Compliance
Fully managed implementation and ongoing support. Struan monitors and manages everything, with approvals and safeguards in place.
Struan offers a fully Managed Service. This means you can update and refine scope and priorities at any time.
Ready to Speed Up Customer Support?
Join businesses working with Struan to reduce response times and improve customer support queues. Prioritised, consistent replies, and a clear view of your customer support, fully managed. All for a fixed monthly cost.
A quick sense-check to see if this fits your business. No pitch.