Still thinking about hiring a Support Executive?
See what an AI Support Executive would cost before you add £25k–£35k to payroll
You get a managed AI support agent that replies in seconds, keeps customers happy and clears your backlog.
Most clients save 60–80% vs a full-time hire and free up to 20 hours of support admin each week.
We walk through your ticket volumes and compare this to a new hire. Usually takes under 15 minutes.
“First response times dropped by over 60% and we avoided hiring another support rep.”
James R, Operations Director, 60-person ecommerce brand
Sam, your AI Support Surge
Replaces a junior or mid-level Support Executive
Handles tickets from first contact to resolution so your team can focus on complex cases, not password resets and simple questions.
Works with:
Typical outcomes in the first 60 days
40–70%
faster first response times
30–50%
fewer tickets handled by the human team
Measurable Outcomes for Your Support Team
Average first response time down from hours to seconds
Customer satisfaction score maintained or improved
First contact resolution rate within 60 days
Reduction in ticket escalations from day one
Support capacity without adding headcount
Cost per ticket reduced vs traditional support
How Your AI Support Team Operates
Ticket Intake & Routing
Captures enquiries from all channels, categorises automatically, and routes to the right workflow instantly.
Smart Response Generation
Crafts personalised responses using your knowledge base, maintaining your brand voice and tone.
Instant Resolution
Solves common issues immediately with pre-approved solutions, no waiting or back-and-forth needed.
Escalation Management
Identifies complex issues and seamlessly escalates to human agents with full context and suggested solutions.
Knowledge Base Learning
Continuously learns from resolved tickets and updates responses to improve accuracy over time.
Quality Assurance
Monitors all interactions under SurgeCare™ to ensure accuracy, compliance, and customer satisfaction.
Workflow Transformation
See how AI automation transforms your daily operations
Current Workflow
Key Actors
Ticket queues form
Tickets pile up waiting for agent availability
Agent hunts macros
Search for appropriate response templates
Draft reply and send
Compose and send customer response
Escalate to Tier 2; context lost
Hand off complex issues with information gaps
Update tags/CRM
Manual categorisation and record updates
CSAT and insights
Sporadic customer satisfaction analysis
With Support AI Surge
Key Actors
Auto triage + FAQ resolutionAUTOMATED
Instant categorisation and FAQ answers
Draft Tier 2 repliesAUTOMATED
AI-generated responses for complex issues
Escalate with full contextAUTOMATED
Complete context preserved in escalations
Log tags, sentiment, churn riskAUTOMATED
Automated analysis and risk assessment
Update KBAUTOMATED
Knowledge base updates from ticket patterns
Push product insights
Actionable insights for product team
Explore Other AI Surge Roles
Build your complete AI workforce with specialised roles for every department
Ready to Deliver World-Class Support Without the Overhead?
Join companies that are delighting customers with instant, accurate support. Scale your support team infinitely, maintain quality, and reduce costs — all for a fixed monthly price.